General Terms & Conditions of Red Star Surf SLU

Legal Agreement

By submitting a booking request, Red Star Surf SLU, hereafter called RSS, offers the customer a legal agreement and the customer confirms having read and accepted the General Terms and Conditions of RED STAR SURF SLU. It can be accepted in written, electronic, or oral form. The legal agreement is binding after the confirmation by RSS.

By making a reservation through our reservation system, you accept the Privacy Policy of our reservation system provider, Bookinglayer. In summary, Bookinglayer will only use your data to provide the reservation service and to improve the end-user experience. Bookinglayer will do everything within its power to ensure the security of your data and will never pass your data on to third parties or send you marketing or promotional material. For more information, please check our Privacy Policy.

Payment

After a booking, or upon receipt of the booking request, the customer will be asked to pay the total amount. The customer’s right to participate is granted only upon receipt of payment.

RSS bank account details: Account holder: Red Star Surf SLU, Name of the bank: BBVA, IBAN: ES3701820779690201730475 BIC / SWIFT: BBVAESMMXXX

Participation conditions

The customer must state explicitly any medical concerns that may affect the practice of the sports provided by RSS. The customer acts at his own risk and declares his/her awareness about the danger of extreme sports like Surfing, Kitesurfing, Skateboarding and Stand-Up-Paddling, or any other sports provided by RSS. RSS accepts no duty of supervision over minors to travel, apart from its existing statutory safety duties.

Services and changes

Description of services provided by RSS can be found on the website: www.redstarsurf.com, as well from the details sent in the confirmation. RSS accepts no responsibility for changes in the planned course of events that are due to uncontrollable circumstances.

Liability

RSS is not liable for any fault in connection with services mediated as external services (e.g. flights, hotels, sporting events, excursions, exhibitions, holiday rentals, language lessons, car hire or other third-party services). The liability of RSS does not extend to damages that are inevitably associated with the practice of sport and use of leisure facilities, nor damages caused through the negligence of other clients or staff. RSS assumes no liability for loss and damage to passengers’ property, including personal injury. In case of loss or damage caused by grossly negligent treatment of the customer, RSS shall be liable for their value or a suitable replacement.

Limitation of liability

The contractual liability of RSS for damages other than physical damage is limited to three times the original legal agreement amount in the case of damage caused by gross negligence.

Rental Deposit

RSS is entitled to retain a reasonable security deposit for certain services, such as sports equipment rental. The deposit will be refunded upon proper return of the rental items. In case of damage or loss, RSS will charge or deduct the value of reparation and loss of value due to the damage produced by the customer from the deposit.

Cancellation or changes by the customer

The customer may withdraw from the contract at any time. The customer must declare the cancellation in written form. The cancellation shall take effect on the day on which it is received by RSS. If the customer withdraws from the contract, RSS will reimburse the costs with the following cancellation fees:

  • up to 28 days before the start of the booked services — 10 % (minimum €30,-)
  • up to 14 days before the start of the booked services — 30%
  • up to 7 days before the start of the booked services — 60%
  • up to 3 days before the start of the booked services — 90%
  • thereafter, or during the booked services, as well as in the event of a no-show — 100 %

Changes in the dates of the activities must be communicated by 6:00 p.m. the day before. Changes after 6:00 p.m. the day before the activity will be considered a cancellation. THERE IS NO REFUND for cancellations after the service has been provided, during the activity or in case of a no-show.

We strongly recommend that anyone wishing to make use of our services take out travel cancellation insurance. An injury or illness of the customer does not entitle the customer to cancel the contract. RSS reserves the right to charge the total amount of the legal agreement at any time. The right to transfer does not exist.

Cancellation by RSS

RSS reserves the right to withdraw from the legal agreement without any notice, for any reason and in any form. Upon cancellation, RSS reserves the right to receive the total agreement amount. In the case of cancellation before arrival, RSS is required to inform the traveller two weeks before the arrival or course date. The traveller will receive a 100% refund. Termination of the contract due to exceptional circumstances In the case of extreme unforeseen circumstances causing RSS to cancel the agreement within 2 weeks of arrival or course dates, a 100% refund is offered, minus any expenses already incurred.

Warranty

The customer agrees that RSS has a reasonable time to resolve any problems on arrival by offering an equal or better replacement. The changes must be made with an RSS representative. RSS may refuse the replacements if they require a disproportionate burden.

Obligation customer

The customer is obliged to assist in avoiding or minimising any damage. The customer is obliged to immediately report complaints to RSS.

Passport, visa, and insurance

The customer is responsible for compliance with all legal regulations themselves. Trip cancellation insurance is not part of the agreement with RSS. RSS strongly recommends the completion of trip cancellation, travel accident and health insurance, and private liability insurance.

Privacy Policy

The customer agrees that he may be photographed during the stay at events, courses, and sports activities and allows the use of these photographs as part of the marketing of RSS. This consent can be revoked at any time in written form. Please, also check our Privacy Policy where we explicitly describe which data is processed and how we protect it in compliance with the GDPR.

Jurisdiction

Complaints against RSS can be made in the court of Arrecife, Las Palmas, Spain.