Hygiene and prevention measures against Covid-19 of Red Star Surf SLU


Organizational measures before your visit

  1. We send to our future clients, the Action Protocol, and our Hygiene and Prevention Measures of COVID-19 in advance, so that they are informed of the risks of contagion and our measures to lower its risk.
  2. We promote online payment, thus minimizing contact with our shop-assistants.

Surf shop

  1. At the entrance to the premises, we provide the customers with hydroalcoholic gel dispensers or disinfectants with virucidal activity authorized and registered by the Ministry of Health.
  2. The client is obliged to bring their own masks.
  3. The toilets will not be used by clients, except in cases where it is strictly necessary. In the latter case, the toilets, taps, and doorknobs will be cleaned immediately.
  4. The client is obliged to respect the safety distance with our team, following signs, and marks on the floor.
  5. The changing rooms will be used by only one person at a time, and in the case of special garments, such as bikinis and swimsuits, after use, they are cleaned and disinfected.
  6. In the event that a customer tries on a garment that is not subsequently purchased, we have implemented measures for the garment to be sanitized before it is used by other customers. This measure also applies to garment returned by customers.

Surf and kite lessons

  1. Before starting the surf lessons the participant must not show symptoms of COVID-19, cough, fever, or snot.
  2. To reduce possible contagion, we will measure the temperature with an IR thermometer. If the temperature is higher than 37.5C, the client will not be able to participate in the class and must contact by phone, or go immediately to the Health Center or Hospital, keeping a safe distance of 2m from other persons.
  3. Each participant has the obligation to bring their own masks to carry out the activity during the planned period, taking into account that a mask guarantees safety up to a maximum of 4 hours. Reusable masks must be washed daily with water at 60C, according to the recommendations of the Ministry of Health. For example, for a 5-day surf course, a client should bring a minimum of 10 surgical masks (2 masks/ day), or have two reusable masks.
  4. The use of masks during the transfer in our cars is mandatory at all times.
  5. It is forbidden to share equipment, creams, towels, drinks or any other personal item that could transmit COVID-19; under penalty of exclusion from the activity, without the right to a refund.
  6. During the development of the theoretical part on the beach, the participants declare themselves in agreement to maintain the recommended safety distance of 1.5m.
  7. While developing the video-correction part on the outside of our facilities, the participants must wear masks, when the safety distance of the recommended 1.5m cannot be maintained.
  8. The participants change outside of the store, without using the bathroom or the changing room, keeping the safety distance.
  9. The use of sanitary facilities are not available to our clients, except in cases of urgency. In that case, after use, the client is obliged to disinfect with disinfection products available in the bathroom, following the disinfection instructions outlined in our facilities.
  10. Red Star Surf SLU has established prevention measures against COVID-19 according to the rules and recommendations of the Spanish Ministry of Health. In the event that one of our clients turns out to be COVID-19 positive after their visit to our facilities, Red Star Surf SLU, following strictly the protocols of security and prevention of risks of contagion, declines any liability including financial, accommodation or ticket liability. Contagion may happen before or after the contact with our team or the stay in our facilities.

Yoga class

  1. They are carried out outdoors, whenever the weather permits.
  2. When it must be done indoors, the safety distance will be respected.
  3. The mats are sanitized with a 1% aqueous-based solution of sodium hypochlorite (bleach), with a period of application ≥ 15 minutes.
  4. If any cotton or textile element is used, it will be washed later at a higher temperature or equal to 60º.
  5. Participants may not share towels, blankets, water bottles, or any other item.

Surf house

  1. The use of the toilets is allowed to our guests; their maximum occupancy will be one person at a time, except in those cases when people may require assistance, in which case the use of the person’s companion is allowed. After each use of the toilet, the guest will be required to disinfect all surfaces that they have touched with disinfectants provided in the bathrooms.
  2. We have informative posters in Spanish and English, explaining the restrictive conditions of use of the facilities and hygiene standards in relation to the prevention of contagion.
  3. The reception area in the surf shop does not offer the proper separation of two meters between our team and clients. For this reason, during the check-in process, we ask our guests to use the protection appropriate for the level of risk.
  4. We have a documented cleaning procedure, in accordance with the general measures of prevention and hygiene against COVID-19 indicated by the health authorities.
  5. Every object and surface in the transit areas, susceptible to being manipulated or contaminated by different people, such as stair railings, door handles, doorbells, shared sink faucets, are cleaned and disinfected at least every two hours during their corresponding periods of use.
  6. At all times the guest is informed about the restrictive conditions that apply to the use of our services. The client knows all the special rules, before the confirmation of the reservation and during his stay in Red Star Surf in written form and in a language understandable for the client.
  7. We make provide customers with hydroalcoholic gels or disinfectants with virucidal activity.

Recommendations to our clients

Information and bookings:

  1. We provide an inquiry form and an online reservation system. With this measure, both access to school and the time spent there will be more efficient, avoiding delays and unnecessary crowds.
  2. Contracting and payments: for the same reason, the contracting of services and any other product is available in advance to minimize the time spent at the reception in the shop.
  3. In addition, we have introduced planning of the daily activities of the school, organization of shifts, and resources, which results in greater safety for workers. Likewise, and for the same reason, we promote advance payment by virtual POS, bank transfer, or any other means of online payment.
  4. Behavior at our school: clients are informed about operational, access, and hygienic-sanitary measures so that they have responsible behavior.
  5. We try to minimize the flow of people inside the school, promoting the use of open spaces throughout the stay.

Action protocol for violating the rules of infection prevention

The violation of the measures stated above entails the immediate expulsion (of a person or group of persons), from classes that they are taking and, if they are housed in our establishment, also from the corresponding accommodation.

All this without any responsibility on the part of Red Star Surf SLU. Red Star Surf SLU will neither relocate, nor readmit, nor to reimburse the client for the rest of the booked services; any of our hired services are subject to this rule.

Declaration of conformity

Mr/Mrs/Ms ……………………………………………………………………………………………………


DECLARES that he/she has read and understood the instructions to guarantee Red Star Surf SLU, its workers, residents, and facilities hygienic-sanitary safety, for which he/she is fully responsible for compliance with the Security Protocol, and the adoption of all the measures set forth therein, designed to prevent contagion by COVID-19. This DECLARATION OF CONFORMITY is issued under the sole responsibility of

Mr/Mrs/Ms ……………………………………………………………………………….………. with DNI / NIE / PASSPORT ……………………………………………………………domiciled during your stay on the island in ……………………………………………………………………………………………………….



Failure to comply with the aforementioned hygienic-sanitary measures will lead to the initiation of the Action Protocol for not complying with the norms of prevention of contagion. The Safety Protocol and the Hygiene and Prevention Covid-19 Measures by Red Star Surf SLU can be seen at the following link: https://redstarsurf.com/covid-19/

Prevention for our employees

Before going to work

  1. If you have any symptoms (cough, fever, difficulty breathing, etc.) that could be associated with COVID-19, you should not go to work. Contact the COVID-19 contact line in your autonomous community or your primary medical center and follow their instructions.
  2. If you have been in close contact or shared space without keeping the interpersonal distance with a person affected by COVID-19, you should not go to the workplace, even in the absence of symptoms, for at least 14 days.
  3. If you are vulnerable due to age, being pregnant or having previous medical conditions, you should not go to the workplace. In case of not being able to carry out the tasks remotely, a doctor should be contacted to prove, when appropriate, that in fact it is necessary to remain isolated from the workplace.

Commuting to and from work

  1. Whenever possible, prioritize the mobility options that best guarantee the interpersonal distance of approximately 2 meters.
  2. If you go to work on foot, by bike or motorcycle, you do not need to wear a mask. Interpersonal distance should be kept when walking down the street.
  3. If you have to travel in a car, you must take extreme measures to clean the vehicle.
  4. When traveling by public transport, the interpersonal distance with other passengers must be kept. It is mandatory to wear a hygienic mask.

Distancing / Capacity

  1. The establishment’s capacity will be reduced according to the recommendations established by the competent authorities at all times. In our case, 3 people is the maximum capacity including the shop-assistant.
  2. All activities that can be moved outside will be carried out outdoors, guaranteeing a distance of 2 meters between people at all times.

Surf shop and school

  1. All workers are provided with permanently available hydroalcoholic gels or disinfectants with virucidal activity at the workplace, authorized and registered by the Ministry of Health for hand cleaning, or when this is not possible, soap and water.
  2. The workers are obliged to carry out periodic ventilation of the facilities on a daily basis and for a period of five minutes.
  3. Workers have protective equipment appropriate to the level of risk: reusable masks, gloves in different sizes, alcohol-based hand sanitizers, soap, and paper tissue for effective hand hygiene. The staff is trained and informed about the correct use of the aforementioned protective equipment. There are informative posters in the facilities.
  4. At least twice a day, the facilities are cleaned and disinfected with special attention to the most frequent contact surfaces such as doorknobs, counters, furniture, floors, telephones, hangers, POS terminals, and other elements with similar characteristics.
  5. At each shift change, the workplace will be cleaned and disinfected.
  6. The toilets will not be used by clients, except in cases where it is strictly necessary. In the latter case, the toilets, taps, and doorknobs will be cleaned immediately.
  7. The distance between shop-assistant or instructor and customer during the entire customer service process will be at least one meter when there are protection or barrier elements, or approximately two meters without these elements.
  8. Two-meter interpersonal safety distance between clients, with markers on the ground, posters, or indicators.
  9. At the entrance to the premises, we provide the customers with hydroalcoholic gel dispensers or disinfectants with virucidal activity authorized and registered by the Ministry of Health.
  10. The changing rooms will be used by a single person at a time and in the case of special garments, such as bikinis and swimsuits, after trying on they are cleaned and disinfected.
  11. In case a customer tries on a garment that is not subsequently purchased, we have implemented measures for the garment to be sanitized before it is used by other customers. This measure also applies to garment returned by customers.
  12. The garment will be taken out of the showcase, treated with products approved by the Ministry of Health, and then put back again for sale.

Equipment disinfection

  1. Disinfection of wetsuits: Following the recommendations of the Ministry of Health, we disinfect our wetsuits with a 1% aqueous-based solution of sodium hypochlorite (bleach), with application time ≥15 minutes, ensuring that the solution reaches all corners and parts of the equipment (total immersion).
  2. Disinfection of surfboards and kite equipment:
  • After school: Due to their use, surfboards and kite equipment have no direct contact with mucous membranes. Class participants are using the equipment predominantly in the salty water, the equipment is also constantly exposed to the sun. When the surfboards come back to the store, no-one has any possible contact with them, except for the instructor. In this case their additional disinfection is not necessary. Bars, harnesses, and handles of kiteboards are disinfected with anti-virucidal products.
  • After rental: After each rental, the equipment is disinfected with anti-virucidal products recommended by the Spanish Ministry of Health, or left exposed to direct sun for approx. one hour on each side. The surface of the boards exposed to direct sun will exceed the temperature minimum of 60 degrees to eliminate the risk of contagion. Bars, harnesses, and handles of kiteboards are disinfected with anti-virucidal products.


  1. We have increased the usual cleaning frequency, also incorporating the disinfection of contact surfaces.
  2. Frequent contact surfaces are sanitized with a disinfectant product with bactericidal and virucidal properties.
  3. We do not use cloth towels. They are replaced by disposable paper tissues.
  4. The used tissues are arranged in a bucket with open access or pedal opening.

Continuous point of contact (knobs, taps, switches, etc.)

  1.  As a complement to the cleaning procedure of the facilities mentioned above, and with the same frequency (at each “cycle”), a disinfection of surfaces and continuous points of contact is carried out with a disinfecting solution.
  2. We inform customers about the need to use hydroalcoholic gel, which is available in dispensers, as well as the necessity of minimizing contact with any surface.

After work

  1. The workers must maintain the distances and implement the measures of prevention of contagion and hygiene also at home, especially if they live with people from risk groups.
  2. In the case of work uniforms or the like, they will be bagged, closed, and transferred to the point of usual washing. A full cycle wash at a temperature between 60 and 90 ºC is recommended.

Waste management

  1. Ordinary waste management will continue to be carried out in the usual way, respecting the protocols of waste separation.
  2. It is recommended that disposable paper tissues, used by staff for drying hands or for compliance with the “respiratory etiquette”, are disposed of in bins or containers protected with a lid and, if possible, pedal-operated.
  3.  All personal hygiene materials (masks, latex gloves, etc.) must be deposited in the fraction remainder (grouping of household waste that is obtained once the collections are separated).
  4. In the event that a worker shows symptoms while at their job, the container where they have deposited tissues or other used products must be isolated. That garbage bag must be removed and placed in a second, zippered garbage bag for deposit in the fraction remainder.
  5. The person in charge of removing the contents of the bins must do so with protection (PPE). Once the bags have been removed, the person should wash their hands for at least two minutes and disinfect them with a hydroalcoholic solution.

Organizational measures

  1. In accordance with the occupational risk prevention regulations (PRL), the staff is informed in a reliable manner and updated on the health recommendations that must be followed individually.
  2. The personnel is provided with the necessary hygiene products to follow the recommendations individually, adapting to each specific activity.
  3. A sufficient supply of cleaning materials is supplied to be able to undertake the tasks of enhanced daily sanitization. Among them bleach and products authorized by the Ministry of Health to disinfect.
  4. A sufficient supply of protection material, especially alcohol-based gels and masks for both staff and clients, is provided.
  5. Specific measures to minimize the risk of transmission to especially sensitive workers are adopted.
  6. We carry out all the explanations and briefings in open spaces, which allow social distancing, either in the center itself or on the beach.

Conditions of access to accommodation at Red Star Surf SLU during the COVID-19 pandemic


Presidency of the Government 3996 DECREE law 17/2020, of October 29, an extraordinary measure to face the effects of the health and economic crisis produced by the pandemic COVID-19.


1.- To access our accommodation, it will be necessary for tourists over six years of age, who do not come from the territory of the Canary Islands, to demonstrate the completion of a diagnostic test, approved by the health authorities and that proves that the tourist has not tested positive as a COVID-19 transmitter, within a maximum period of 72 hours prior to their arrival.

2.- We inform our visitors about the conditions of access to our establishment prior to the formalization of booking.

3.- The access condition mentioned in the first paragraph will not apply to tourists who can prove being a resident in the Canary Islands, and declare under their responsibility, that they didn’t leave the territory of the Canary Islands within 15 days prior to their arrival at Red Star Surf. Furthermore, visitors must declare that during this period they didn’t have any symptoms compatible with COVID-19. Non-residents who can prove through their travel documents that they have stayed in the territory of the Canary Islands at least for 15 days prior to the date of arrival at Red Star Surf, won’t have to demonstrate any test. Those visitors must also declare under their responsibility that during the mentioned period they didn’t have any symptoms compatible with COVID-19.

4.- The conditions established in sections 1 and 3 for tourists are subject to change, they may be modified anytime by the Spanish Health Authorities, depending on the evolution of the epidemiological situation in the countries of origin and in the Canary Islands.

5.- At the time of formalizing the reservation or contracting our services, each client must accept this Access Conditions.

6.- Red Star Surf will deny access to the person who does not meet the Access Conditions that apply to them in accordance with sections 1 and 3. In case a customer can’t demonstrate a valid test result, Red Star Surf will inform this person about the nearest places, where the person could undergo this test. In case that the tourist can’t demonstrate a valid diagnostic test, but shows his availability to do it, his access and overnight stay may be authorized by Red Star Surf for the time necessary to obtain the results. In this case, the tourist user will not be able to leave the room except to take the test and collect the results. Additional charges for privately accessible accommodation may apply. 

7.- At the surf shop, where guests first arrive, we placed indicative and informative posters regarding the Access Conditions mentioned in this article in English, Spanish, Italian, French and German.

8.- The tourist may demonstrate the completion of the diagnostic test within the indicated period by providing a certificate, electronic, or printed. It must show the date and time of the test, identity of the tested person, results responsible for verification, and, of course, the negative result.

9.- Tourists with home country return requirements, such as a negative COVID-19 test, or a quarantine, must be informed by Red Star Surf within a maximum period of 48 hours prior to their departure, about nearest places where they can undergo the required tests, that have the approval of the return destination health authorities.

10.- Red Star Surf keeps at visitors’ disposal information contained in the registration sheets of the the Canary Health Service Order INT / 1922/2003, of July 3, together with the supporting documentation of compliance by the client with the Conditions of Access to Red Star Surf, referred to in the previous sections. The treatment of personal information that is carried out as a result of the development and application of this article will be done in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and by which Directive 95/46 / CE is repealed, in Organic Law 3/2018, of December 5 , Protection of Personal Data and guarantee of digital rights, and in the provisions of articles eight, 1 and twenty-three of Law 14/1986, of April 25, General Health.

The purpose of the treatment will be to guarantee the right to safety and protection of the health of the tourist user in the terms of article 18 of Law 7/1995, of April 6, on Tourism Management in the Canary Islands; attending to reasons of essential public interest in boc-a-2020-223-3996 Official Gazette of the Canary Islands no. 223 https://sede.gobcan.es/boc 29731 Saturday, October 31, 2020 the specific field of tourism, and for the protection of vital interests of those affected and other natural persons under the provisions of the Regulation (EU ) 2016/679 of the European Parliament and of the Council, of April 27, 2016. Red Star Surf SLU will be responsible for the processing of the data it collects from the people who have booked or contracted its services. Furthermore, Red Star Surf SLU will guarantee the application of the mandatory security measures resulting from the corresponding risk analysis, taking into account that the treatments affect special categories of data.

11.- Prior to formalization of the reservation of Red Star Surf SLU services, customers will be informed that they must download and keep active the Radar Covid infection alert mobile application – during their stay on the islands, and 15 days after their return to their place of origin. Red Star Surf placed at the reception indicative and informative posters in English, Spanish, French, Italian and German.

12.- The conditions of access to Red Star Surf during the COVID-19 pandemic regulated in this article will remain in force until the competent health authority of the Government of the Canary Islands, in use of article 15.4 of Law 7/1995 , of April 6, of the Canary Islands Tourism Organisation revokes it, and / or replaces it with other types of regulations.